General Conditions 14.09.2020

1. General Terms & Conditions of Take-in of Goods:
 
The precondition to the Take-in of Goods is the existence of Product Cards in the SERVICE PROVIDER’S information system, which has been sent at least 24 hours before the arrival of the Goods on the form established for this purpose by the SERVICE PROVIDER.
The SERVICE PROVIDER makes changes in the data on the Product Cards no later than within 24 hours of receipt of the respective notice from the CLIENT.
The detailed notice of the arrival of Goods, a Take-in Order or an Order for Terminal Services, must be submitted on the day before delivery by 16:00 at the latest via the SERVICE PROVIDER’S online environment net.nordnet.ee or other electronic data communication channel (Edisoft etc.). The Take-in Order enables the SERVICE PROVIDER to check a conformity of incoming goods to the details provided by the CLIENT in the Take-in Order.
A Take-in Order is only needed when goods will be taken into stock, in case of Cross-docking service a Take-in Order is not needed. In case of the latter, at arrival of goods to the SERVICE PROVIDER’s warehouse, the SERVICE PROVIDER will only check the number of transport packages and its conformity to the Cross Docking Order.
In case of a Terminal Service order where one arrived load will be dispatched to several carriers, the CUSTOMER is expected to enter one Order for Terminal Services per one dispatch. 
The SERVICE PROVIDER must not unload the Goods if the Take-in Order and/or other accompanying documents are missing or the Goods do not comply with legislation.
The SERVICE PROVIDER unloads the Goods from the vehicle only in frozen (-18 degrees) warehouse, in chilled (0…+6 degrees) warehouse the Goods will be unloaded by the driver.
The SERVICE PROVIDER makes it possible to receive orders for the Goods that have arrived within the next working day if the Goods are not Variable Weight Goods or the Goods do not need to be re-lifted in such a manner that there would be one item of goods per pallet upon Take-in.
In exceptional cases, the SERVICE PROVIDER may allow orders to be received on the day the Goods arrive if the volume of the other activities of the SERVICE PROVIDER makes this possible and the CLIENT has informed their client manager thereof in advance (Express Take-in). 
The received Goods must correspond to the required temperature, the internal temperature of frozen Goods must be at least -18 °C and the internal temperature of chilled Goods must range from 0...+6 °C upon Take-in. In the case of non-compliance of temperature, the SERVICE PROVIDER has the right to refuse to receive the Goods.
The SERVICE PROVIDER re-lifts the Goods received on plastic pallets to wooden pallets according to the price list (pallet price + re-picking / extra lifting).
The SERVICE PROVIDER takes in full boxes, meaning the SERVICE PROVIDER does not perform checks of the box content (quality and amount), including sealed boxes.
The SERVICE PROVIDER sends the electronic Take-in confirmation of Take-in of Goods to the CLIENT after the end of the Take-in process and entry in the information system.
 
2. General Terms & Conditions of issue of Goods:
 
The SERVICE PROVIDER receives the Goods and Electronic Orders on every working day from 8:30 to 16:00 and supplies the Goods on the basis of the previously received Electronic Order according to the agreed Delivery Schedule. The laws effective in the Republic of Estonia or the notices sent by the SERVICE PROVIDER in advance are proceeded from on days preceding public holidays.
The precondition to the orders of Goods (if the Goods are delivered to the delivery point using transport provided by the SERVICE PROVIDER) is the existence of detailed information on the delivery points in the SERVICE PROVIDER’S information system, which has been sent at least 24 hours before the issue of the Goods on the form established for this purpose by the SERVICE PROVIDER.
Orders of Goods for deliveries according to the Delivery Schedule or for collection must be submitted electronically by 16:00 on the working day preceding the delivery. 
The terms and conditions of ordering Goods for delivery outside the Delivery Schedule must be approved by the SERVICE PROVIDER in advance and orders must be submitted electronically by 15:00 on the working day preceding the delivery if the Goods are delivered to the delivery point using transport provided by the SERVICE PROVIDER. A special price for delivery points not specified in the Delivery Schedule is established by agreement with the CLIENT.
The SERVICE PROVIDER delivers the Goods from 8:00 to 18:00 and the SERVICE PROVIDER thereby proceeds from the restrictions established by Tallinn City Government when delivering Goods to the Old Town of Tallinn.
In the case of Cross Docking (CD), the Goods (boxes in the case of a box-based service) arriving at the warehouse of the SERVICE PROVIDER:
  • must be labelled on the basis of the destination and accompanied by waybills; 
  • the Goods of one client must be stacked in posts on pallets and may not be placed on different pallets
  • must arrive to the warehouse no later than 16:00 on the previous day.
The maximum weight of Goods in round II in the region of Tallinn may be 150 kg. A special fee is agreed with the CLIENT if the weight is bigger.
The Goods are preferably handed over with an electronic confirmation (signed documents are archived in the Avadoc cloud archive). If the Goods are handed over with paper documents, the SERVICE PROVIDER has the right to charge extra fees.
The Goods are issued by the FEFO (First Expiry First Out) principle, unless otherwise agreed with the CLIENT.
Handing over the Goods following requirements apply in delivery points. In case the requirements are not met the SERVICE PROVIDER has the right to charge extra fees.
  • Unloading and inspection of the Goods must not exceed 15 minutes if the delivery takes place with pallet(s) and 5 minutes with boxes;
  • Delivering with pallets(s) a vehicle must have an access to a loading bridge;
  • Delivering with boxes it must be possible to park the vehicle no further than 10m from the delivery point;
  • If a trolley must be used to deliver the Goods a driver must have an access to a ramp;
  • If a delivery point is situated on higher froors than a ground floor a driver must have an access to an elevator.
Consignee must inspect the Goods in the presence of a driver. Material liability for the Goods transfers to the consignee form the moment he or she signs a waybill.
If the Goods are handed over to a carrier, which is not dispatched by the SERVICE PROVIDER, material liability for the Goods transfers from the moment the Goods have been loaded on the carrier’s vehicle. All non-compliances (non-compliant temperature, broken goods, etc.) must be recorded at the SERVICE PROVIDER’S warehouse before Goods are loaded on the vehicle.
Frozen food is preserved in such a manner that its temperature is -18 °C or lower during the entire storage period.
The temperature of frozen food may increase by up to 3 °C for a short time during transport.
The Goods must be packed in transport packaging. If the Goods are transported without transport packaging, the SERVICE PROVIDER is not held liable for spoilage of Goods that could’ve been prevented with the use of transport packaging. 
A CUSTOMER is allowed to cancel CD-orders free of charge no later than at 16:30 on the day before the delivery. Orders that are cancelled after that moment will be charged according to the price list.
 
3. Other General Terms & Conditions:
 
The services not listed in the price quote are priced according to hourly fees or as agreed separately between the PARTIES.
The SERVICE PROVIDER adjusts the prices of transport every month according to the fuel Price Mark-up coefficient. The surcharge is calculated on the basis of the wholesale price of Olerex AS.
The prices of the services at weekends and on national holidays are separately agreed.
The price quote includes a stocktake once a year and any additional stocktakes are separately agreed. Product-based current corrections of warehouse balances, i.e. deficits and surpluses, are adjusted in the warehouse as necessary and offset between the PARTIES.
The SERVICE PROVIDER allows the CLIENT access to the Goods on the warehouse premises only in exceptional cases by agreement with the SERVICE PROVIDER to guarantee the safety of people and the smooth running of warehouse processes.
The SERVICE PROVIDER must not return disposable pallets and other disposable packaging.
The percentage of return of original pallets (EUR and FIN) is 90%.
The Goods of the CLIENT are kept in Passive Places and picked from Picking Places.
The SERVICE PROVIDER determines a Picking Place for the Goods of the Client according to pallet type and height. A Picking Place is not automatically closed if the Goods are temporarily out of stock, i.e. the Picking Place Reservation in the name of the Client will remain in force. The CLIENT pays the SERVICE PROVIDER for the Picking Place according to the price list until the CLIENT informs the SERVICE PROVIDER of the closure of the Picking Place. 
Unless otherwise agreed in the CONTRACT, the maximum coefficient of the picking errors permitted for the SERVICE PROVIDER is 0.50% of the number of picked rows.
Unless otherwise agreed in the CONTRACT, the rate of Delivery Reliability is at least 96% of the Electronic Orders sent by the CLIENT in a timely manner.
For loss, depreciation of or damage to goods the SERVICE PROVIDER’s liability is limited to SDR 8.33 per kg (gross) of the part of the goods which has been lost, depreciated or damaged.
In case of warehousing in no event shall more than the actual cost of the damage be paid by the SERVICE PROVIDER, and then only to a maximum amount of SDR 2 per kilogram damaged or lost gross weight.
The liability of the SERVICE PROVIDER for exceeding the time of transport is limited to three times the fee payable for transport.
The SERVICE PROVIDER has the right to record and analyse the telephone calls made with the CLIENT for the purposes of improving customer service and handling complaints.
In the case of the emergence of circumstances of force majeure (fire, snowstorm, flood, etc.), the SERVICE PROVIDER has the right to solve the problem within reasonable time without the implementation of sanctions in cooperation with the CLIENT. The SERVICE PROVIDER must notify the CLIENT of any such circumstances immediately.
Unless otherwise agreed between the PARTIES, the PARTIES proceed from the General Terms and Conditions of the of the Estonian Logistics & Freight Forwarding Association (ELFA), the General Conditions of the ELFA for Carriage of Goods by Road (http://www.elea.ee).
The fee is paid on the basis of the invoices submitted by the SERVICE PROVIDER according to the payment terms agreed in advance. Unless otherwise agreed in the CONTRACT, the CLIENT pays the SERVICE PROVIDER for the services provided in the previous calendar month by the 7th day of the subsequent month. The CLIENT pays default interest at the rate of 0.15% of the overdue amount per day.
The PARTIES must not disclose information about the organisation of work, internal procedures, Goods, finances and other details that is not public information pursuant to legislation but that has become known to them upon performance of the CONTRACT to third PARTIES.